Great guest experiences are rarely defined by a single moment. They are shaped by the people behind the service, the details they notice, the way they respond, and the connections they create. Bringing this people-first approach to the forefront, JW Marriott Mumbai Sahar announces the appointment of Priyanka Gandhi as Director of Guest Experiences.

With over two decades of experience across hospitality, aviation, food service, and education, Priyanka brings a strong understanding of customer experience, service culture, and people development. Her career has focused on strengthening service standards and equipping teams to create meaningful guest interactions.

In her new role, Priyanka will focus on personalization, service excellence, service recovery, relationship building, and associate development. She will also drive learning and performance initiatives to ensure consistency across the guest journey while supporting the hotel’s broader business objectives.

Prior to joining JW Marriott Mumbai Sahar, Priyanka has held customer experience, learning, quality, and training leadership roles at organizations including Foodlink F&B Holdings, Artium Academy, Air India, Go First, The St. Regis Mumbai, Jet Airways, and Kingfisher Airlines. She is also a certified Lean Six Sigma Black Belt, with expertise in instructional design, quality assurance, service audits, and process improvement.

“Every guest interaction is an opportunity to create a connection that goes beyond the service itself. I believe exceptional experiences begin with empowered people who have the right skills, mindset, and confidence to make a difference. I look forward to working with the team at JW Marriott Mumbai Sahar to build on its strong culture of service and create experiences that guests remember long after their stay.”

Priyanka Gandhi

Priyanka’s appointment further strengthens JW Marriott Mumbai Sahar’s commitment to creating thoughtful, personalized, and consistently exceptional guest experiences.