Moxy Bengaluru Airport Prestige Tech Cloud has announced the appointment of Priyanka Pandey as Hotel Captain, bringing with her over 18 years of experience in hospitality operations, guest experience, food and beverage management, revenue optimisation and talent development. With a strong background in driving operational excellence, strengthening commercial performance and building high-performing teams, she brings extensive expertise across multiple properties and hospitality functions. In her new role, Priyanka will oversee the hotel’s overall operations, focusing on enhancing guest satisfaction, improving operational efficiency, developing talent and supporting the property’s continued business growth.

Prior to joining Moxy Bengaluru Airport Prestige Tech Cloud, Priyanka served as Operations Manager at ibis Thane, where she led the operations of a 186-room property, overseeing rooms, food and beverage, banquets, engineering, guest services and revenue management. During her tenure, she worked closely with the General Manager and department heads to strengthen operational processes, improve team accountability and drive commercial performance. She also contributed to establishing the hotel as one of the highest-performing food and beverage destinations within the ibis India portfolio, while consistently maintaining guest experience scores above 90%. Her experience in managing diverse operational functions has equipped her with a comprehensive understanding of hotel performance and guest service delivery.

Prior to this, Priyanka held the position of Learning & Development Manager across four properties: ibis Mumbai Vikhroli, ibis Navi Mumbai, ibis Mumbai Airport and ibis Styles Goa. In this role, she collaborated with leadership teams to strengthen employee engagement, develop future leaders and implement training programmes aligned with business objectives. Her professional experience also includes serving as Rooms Division Manager at ibis Navi Mumbai and Front Office Manager at Novotel Mumbai Juhu Beach, along with various front office leadership roles at ibis Mumbai Airport. She began her hospitality career with guest services and food and beverage roles at Mercure Lavasa and Novotel Hyderabad Airport, building a strong foundation in guest relations and hotel operations.

Over the course of her career, Priyanka has contributed to hotel pre-openings, renovation projects and operational improvement initiatives. She has also served as Acting Hotel Manager at ibis Gurgaon Golf Course Road and ibis Jaipur Civil Lines, gaining valuable experience in hotel leadership, business operations and team management. Her contributions have been recognised through accolades including Highest Improvement in Guest Experience, Best Trainer and HOD of the Year. She has also been involved in sustainability, quality assurance, Health, Safety and Environment (HSE), and Fire and Life Safety (FLS) initiatives, while maintaining Green Key certification standards.

Priyanka holds a B.Sc. in Hotel Management & Hospitality from the Institute of Hotel Management, Bengaluru. Her professional development includes training in global leadership, revenue management, hospitality sales, emotional intelligence, service excellence and conflict management. With a people-first leadership approach and a strong focus on operational consistency, team development and guest satisfaction, she will play an important role in strengthening the hotel’s service culture and supporting its business objectives.

With her extensive experience across hotel operations, commercial performance and people development, Priyanka’s appointment reinforces Moxy Bengaluru Airport Prestige Tech Cloud’s focus on delivering consistent service standards while creating distinctive and memorable guest experiences. As the hotel continues to build on Moxy’s spirited approach to hospitality, her leadership will support the development of its teams, the enhancement of operational performance and the delivery of engaging experiences for both business and leisure travellers.

With her extensive experience in hotel operations, team development and commercial performance, Priyanka will play a key role in strengthening the hotel’s operational standards, nurturing talent and delivering memorable guest experiences. Her appointment reinforces Moxy Bengaluru Airport Prestige Tech Cloud’s commitment to creating a dynamic hospitality environment that combines efficient operations with personalised service and the brand’s distinctive, spirited approach to hospitality.