Kolkata, 26th August 2026: Novotel Kolkata Hotel & Residences has announced the appointment of Yogesh Kumar as Front Office Manager, bringing with him extensive experience across front-office operations, guest relations, team leadership and hotel performance management.

Yogesh has built a progressive career with leading hospitality brands, beginning with JW Marriott Mussoorie and Vivanta by Taj Guwahati, before joining Courtyard by Marriott, where he took on a series of increasingly senior front-office roles across Bhopal and Shillong. Most recently, he served as Front Office Manager at Courtyard by Marriott Shillong, where he was responsible for leading the front-office team, maintaining service standards, monitoring operations, and overseeing budget planning and revenue forecasting.

Over the course of his career, Yogesh has developed expertise in guest services, team management, customer relations, revenue analysis, forecasting and operational performance. His experience reflects a strong understanding of the front office as a vital part of the guest journey, while also contributing to the hotel’s wider business objectives.

In his new role at Novotel Kolkata, Yogesh will focus on driving a cohesive approach to guest satisfaction, operational efficiency, team performance and business results. He will work towards strengthening service standards, encouraging greater team engagement and creating a culture of accountability and continuous improvement across the front-office function.

Commenting on the appointment, Mr. Rajneesh Kumar, General Manager, Novotel Kolkata Hotel & Residences, said, “We are delighted to welcome Yogesh to Novotel Kolkata. His extensive experience in front-office operations, coupled with his strong focus on guest satisfaction and team leadership, will be a valuable addition to our team. We look forward to his contribution in further strengthening our service standards and creating seamless, personalised experiences for our guests.”

A key aspect of his approach will be balancing the efficiency offered by technology with the warmth of personalised hospitality. As guest expectations continue to evolve, his focus will be on leveraging technology to create a more seamless journey while ensuring that meaningful human interactions remain at the centre of the guest experience.

Yogesh also aims to build a professional, proactive and commercially aware Front Office team committed to delivering consistent and personalised service. His appointment further strengthens Novotel Kolkata’s focus on operational excellence and memorable guest experiences. Outside of work, he enjoys travelling, spending time with his family and going on drives to explore new places and experiences.