CHENNAI, INDIA — Sheraton Grand Chennai Resort & Spa has announced the  appointment of Priyanka Banerjee as its new Rooms Division Manager. Bringing over 13  years of leadership and operational expertise across luxury hospitality brands, including  Marriott International, Indian Hotels Company Limited (IHCL), and The Oberoi Group,  Priyanka steps into this role to lead rooms division operations, refine service workflows,  and elevate guest experiences at the luxury resort in Chennai across all touchpoints. 

Prior to joining Sheraton Grand Chennai Resort & Spa, Banerjee served as the Front Office  Manager at The Westin Resort & Spa Himalayas (June 2025 – Present), after serving as  Assistant Front Office Manager at the same property from March 2024 to June 2025. In  these roles, she led a team of 25 associates, managed front office operations,  spearheaded Guest Voice score enhancements, and maintained luxury brand  compliance. 

Her professional journey includes leadership and operational roles at leading Indian  hospitality brands such as Westin, Marriott, IHCL and The Oberoi Group, bringing  extensive expertise in luxury hotel operations, front office management, guest services,  and hospitality leadership. 

Commenting on the appointment, Saptarshi Biswas, General Manager, Sheraton  Grand Chennai Resort & Spa, said: “We are delighted to welcome Priyanka Banerjee to  the leadership team at Sheraton Grand Chennai Resort & Spa. Priyanka’s remarkable  track record across top luxury brands and her deep-rooted experience within Marriott  International make her an outstanding fit for this role. Her leadership and focus on guest centric innovation will undoubtedly elevate our guest experiences and further strengthen  our position as a premier resort along the East Coast Road.” 

In her new role at Sheraton Grand Chennai Resort & Spa, she will oversee all operational  and strategic functions of the Rooms Division, focusing on operational standards, service  consistency, guest experience, and team capability development. Her appointment  further reinforces the resort’s commitment to delivering exceptional hospitality and  elevated guest experiences in Chennai.