May 26^th 2026, Bengaluru: ITC Windsor has announced the appointment of Ajay Das as Front Office Manager, reinforcing the hotel’s continued focus on operational excellence and elevated guest experiences.

With over a decade of experience in hospitality operations and guest services, Ajay brings extensive expertise across front office management, reservations, guest engagement, and team leadership. Over the course of his career with ITC Hotels, he has demonstrated a strong track record in driving operational efficiency, enhancing service delivery standards, and building high-performing guest service teams.

Prior to joining ITC Windsor, Ajay served as Front Office Manager at ITC Kohenur, Hyderabad, where he played a key role in streamlining front office operations and strengthening guest satisfaction initiatives. His professional journey also includes significant assignments at ITC Kakatiya, Hyderabad; Welcomhotel Coimbatore; ITC Mughal, Agra; as well as the Guest Contact Centre – Central Reservations for ITC Hotels Pan India, giving him diverse exposure across luxury hospitality operations and customer engagement functions.

An alumnus of the ITC Hospitality Management Institute, Gurgaon, Ajay possesses strong expertise in hospitality systems including Opera PMS, ORS, and Talisma. Recognised for his operational acumen and guest-centric leadership style, he has consistently contributed towards enhancing service standards while fostering collaborative and motivated teams.

Commenting on his appointment, Das said, “I am delighted to join ITC Windsor, a distinguished property celebrated for its legacy, refined hospitality, and exceptional service ethos. I look forward to working closely with the team to further strengthen guest engagement and contribute towards delivering memorable hospitality experiences.”

Ajay Das

Welcoming him to the team, said, “We are pleased to welcome Ajay to ITC Windsor. His extensive operational expertise, leadership capabilities, and passion for guest service make him a valuable addition to our leadership team. We are confident that his experience and strategic approach will further strengthen the hotel’s commitment to delivering world-class hospitality experiences.”

Sabrina Dey, General Manager, ITC Windsor,

In his new role, Ajay will oversee front office operations, guest engagement initiatives, and service excellence strategies at ITC Windsor.